Terms - Cookies Policy

Amadeus Live Travel Community and Airline Expert Community - Cookies Policy

For Amadeus Live Travel Community  & Airline Expert Community.

In this Policy you will find information on what cookies are, what cookies may be set when you visit the Amadeus Live Travel Community or Airline Expert Community , and how to manage them.

What are Cookies?

A cookie is a small file placed on your device (e.g. computer or mobile phone) when you visit a website or Amadeus Live Travel Community or Airline Expert Community Cookies are used to make your use of the website easier as well as provide business and marketing information to the website operator. The term cookies include similar technologies for collecting and storing information, such as Local Shared Objects (commonly referred to as "flash cookies") and web beacons or web bugs (including transparent or clear gifs). There is a distinction between session cookies and persistent cookies and between first party and third party cookies. Session cookies allow actions to be tracked during a single browser session. They are deleted from your device when you close the browser. Persistent cookies remain on your device between sessions and allow a website to "recognize" a user on their return and to remember their preferences, they will remain stored on your device until deleted or they reach a specified expiry date. Session and persistent cookies can be either first or third-party cookies - a first-party cookie is set by the website being visited. A third-party cookie is issued by a party other than website being visited.

Types of Cookies

There is a distinction between session cookies and persistent cookies and between first party and third party cookies. Session cookies allow actions to be tracked during a single browser session. They are deleted from your device when you close the browser. Persistent cookies remain on your device between sessions and allow a website to recognize a user on their return and to remember their preferences, they will remain stored on your device until deleted or they reach a specified expiry date. Session and persistent cookies can be either first or third-party cookies - a first-party cookie is set by the website being visited. A third-party cookie is issued by a party other than website being visited.

Opting out of Cookies

We use cookies to ensure that we give you the best experience on Amadeus Live Travel Community and Airline Expert Community and to allow us to improve our platform. By continuing to use the Amadeus Live Travel Community and Airline Expert Community without making any changes to your browser settings to restrict or delete cookies you are consenting to our use of cookies in this way. Browsers can be set to allow you to reject all cookies, or to accept cookies from websites only for the duration of your visit. Some browsers will allow you to reject just third party cookies. If you want to know how to do this please look at the help menu on your browser. Please be aware that if you choose to delete or restrict cookies some features of the Amadeus Live Travel Community may not work. For general information about cookies and how to disable them, please visit allaboutcookies.org

How we use Cookies

We use session and persistent cookies for the following purposes:

  • Strictly necessary cookies: these are essential cookies that are required for the operation of the Amadeus Live Travel Community and Airline Expert Community and to allow you to use its features. They include, for example, cookies that enable you to log into secure areas of the Amadeus Live Travel Community and carry out specific tasks;
  • Analytical/performance cookies: these cookies collect anonymous information about how visitors use the Amadeus Live Travel Community and Airline Expert Community. This aggregated information is used help us to improve the way the Amadeus Live Travel Community  and Airline Expert Community works;
  • Functionality cookies: these cookies are used to recognize you when you return to the Amadeus Live Travel Community or Airline Expert Community, record information about choices you have made and allow us to tailor the Amadeus Live Travel Community and Airline Expert Community to your needs. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of location preference);

We may use third party service providers to perform these services for us and when this is the case the cookies may be set by third party (third party cookies) with our permission. The third party service providers may share information with other parties. These cookies are not controlled by Amadeus.

Detailed table setting out Cookies use

The table below details the most frequently used cookies on amadeus.net and explains their use. We will keep our cookies lists as up to date as possible.

Cookie type

Name

Purpose

Strictly Necessary Cookies

JSESSIONID
LFR_SESSION_STATE_20159
LFR_SESSION_STATE_*

These cookies are used to identify you as a user between pages during a session.

Strictly Necessary Cookies

COOKIE_SUPPORT

This cookie is used to know if your browser is accepting cookies

Strictly Necessary Cookies

GUEST_LANGUAGE_ID

This cookie is used to identify not logged-in users preferred language

Strictly Necessary Cookies

LBROUTEID

This cookie is used to manage the technical route of your requests

Functionality cookies

ash-logintype
ash-taofficeid
ash-tasign
ash-tauserid
ash-username

These cookies are used to remember your login option

Analytical /Performance Cookies

VOC_Last_Searched_Term
ash_all_page_counter_*_*
confirmit_search_pattern_*_*
Confirmit_InterceptSurvey_*
onlinerequestssurveyportlet_*_*_*_counter

These cookies are used to collect information about how you use the website and prompt periodically for survey.

Surveys’ privacy policy at Amadeus VoC Privacy Statement

Analytical/Performance Cookies

Logglytrackingsession

Google doubleclick – This cookie measures errors and crashes.

Analytical/Performance Cookies

_ga

_gid

Google Analytics / Piwik – these cookies are used to collect information in an anonymous form about how visitors use the website. The information is used to compile reports and help us improve the site.

Click here for an overview of privacy at Google 

Functionality cookies

COMPANY_ID

Primary key of the portal instance

Functionality cookies

ID

Unique Identifier

Functionality cookies

USER_UUID

User unique identification ID

Functionality cookies

cookieconsent_status

Status of the cookies policy

Functionality cookies

viewSolutionSwitchLanguage

Selected Language for displaying solutions

 

Embedded content

Sometimes we embed images, videos or other content from third party websites. As a result when you visit the page featuring this content you may be presented with cookies from these websites. We do not control these cookies and cannot prevent these sites or domains from collecting information on your use of this content. You should check the relevant third party's website for more information.

Social networking and sharing tools

On some pages we may feature embedded share buttons or widgets that allow you to share content with friends through a number of social networking sites. These social networking sites may set cookies that can identify you as an individual when you are also logged into their services. We do not control these cookies and you should check with the relevant website to see how your information is used.